Refund Policy — Credit Pack Refunds and Requests
When you can get a refund for an Ozil AI credit pack: unused packs within 7 days, failed renders auto-refund, requests confirmed within 2 business days.
Last updated: October 17, 2026
Overview
This policy explains the situations in which Ozil AI ("we", "us") issues refunds. It forms part of our Terms of Service.
Failed Renders
If a render fails or is blocked by safety filters, the credits it would have consumed are returned to your account automatically. You do not need to contact us for this.
Credit Packs
- Credit packs are one-time purchases. There are no subscriptions and no recurring charges.
- A pack bought within the last 7 days can be refunded in full as long as none of its credits have been used.
- Credits already spent on videos are not refundable.
- Duplicate charges caused by a billing error are always refunded in full.
- If the law where you live gives you a withdrawal right (for example the 14-day cooling-off period in the EU, UK, or Australia), that right is preserved for first-time buyers until the service is first used.
How to Request a Refund
Email support@a2oliteneon.net from the address on your account, and include the date of the purchase and, if you have it, the order reference from your receipt. We confirm requests within 2 business days. Approved refunds are returned to your original payment method through our payment processor (Waffo Pancake); depending on your bank, they usually take 5–10 business days to appear. When a pack is refunded, the credits from that pack are removed from your account.
Before Opening a Dispute
If something looks wrong — an unexpected charge, a stuck render, anything else — please reach out first. Contacting us before opening a bank dispute or chargeback lets us fix the issue faster for both sides.